# Resolve & Reopen Chat

**Prerequisites:**

* **Hybrid.Chat Account**: Registered account at[ hybrid. Chat](https://inbox.hybrid.chat/chat)

**Procedure:**

Step 1: Open the dashboard using your valid credentials.

Step 2: Click on the Chat icon located on the left side of the dashboard interface.

Step 3: In the chat section, find and click on the chat you want to resolve or reopen.

Step 4: Click on “Resolve Chat” in the upper right corner of the dashboard.

Step 5: The resolved chat’s left bar will turn green. If you wish to reopen it, click on "Reopen Chat" in the upper right corner.

<br>

<figure><img src="https://lh4.googleusercontent.com/Q8zlxumej1Q0pDuVwayaI_5_Yy05RHpVh262ZNujsEp85MpqaQMzBP2mXMeymR3UsqKxbVLrQAtGnFr2JdVMj1OGGfyG2tfBWgFR0b7Fetz0pYJ6Zi-hg4sw8dIrhWos0GQ9Txl2-l8iuWEe3ysy0uY" alt=""><figcaption></figcaption></figure>

For technical support or further inquiries, reach us out[ here](https://calendly.com/hybrid-chat/15min?month=2023-10)

<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hybrid.chat/resolve-and-reopen-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.