# Resolve & Reopen Chat

**Prerequisites:**

* **Hybrid.Chat Account**: Registered account at[ hybrid. Chat](https://inbox.hybrid.chat/chat)

**Procedure:**

Step 1: Open the dashboard using your valid credentials.

Step 2: Click on the Chat icon located on the left side of the dashboard interface.

Step 3: In the chat section, find and click on the chat you want to resolve or reopen.

Step 4: Click on “Resolve Chat” in the upper right corner of the dashboard.

Step 5: The resolved chat’s left bar will turn green. If you wish to reopen it, click on "Reopen Chat" in the upper right corner.

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<figure><img src="https://lh4.googleusercontent.com/Q8zlxumej1Q0pDuVwayaI_5_Yy05RHpVh262ZNujsEp85MpqaQMzBP2mXMeymR3UsqKxbVLrQAtGnFr2JdVMj1OGGfyG2tfBWgFR0b7Fetz0pYJ6Zi-hg4sw8dIrhWos0GQ9Txl2-l8iuWEe3ysy0uY" alt=""><figcaption></figcaption></figure>

For technical support or further inquiries, reach us out[ here](https://calendly.com/hybrid-chat/15min?month=2023-10)

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