Resolve & Reopen Chat

This guide will walk you through the process of how to Resolve and reopen chat in Hybrid.chat.

Prerequisites:

Procedure:

Step 1: Open the dashboard using your valid credentials.

Step 2: Click on the Chat icon located on the left side of the dashboard interface.

Step 3: In the chat section, find and click on the chat you want to resolve or reopen.

Step 4: Click on “Resolve Chat” in the upper right corner of the dashboard.

Step 5: The resolved chat’s left bar will turn green. If you wish to reopen it, click on "Reopen Chat" in the upper right corner.

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