Setting Up WhatsApp Official Channel

This guide will walk you through the process of Setting Up WhatsApp with the


  • WhatsApp Business Account: Ensure you have a verified WhatsApp Business Account with Twilio.

  • Hybrid.Chat Account: Registered account at

Procedure: Setting Up WhatspApp Official Channel

Step 1: Open the dashboard using your valid credentials.

Step 2: Click on the settings icon located on the bottom left side of the dashboard interface.

Step 3: In the settings menu, locate and click on the "Channels" option.

Step 4: A form window will open, fill out the form with your details. This includes Channel Name, Twillo SID, Twillo Auth Token, Phone Number.

Step 5: After filling out the form, click on "Create WhatspApp Official Channel.

Congratulations! Your channel is now connected and ready to use.


  • How to Signup Twillo Account? Ans. Visit this link to see the guide for signing up on Twilio.

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